Current as of: 26TH MAY 2019
Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes your:
- names, date of birth, addresses, contact details including phone numbers and email address
- medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
- Medicare number (where available) for identification and claiming purposes
- healthcare identifiers
- health fund details.
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorized by law to only deal with identified individuals.
How do we collect your personal information?
Our practice may collect your personal information in several different ways.
- When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
- During the course of providing medical services, we may collect further personal information. Information can also be collected through electronic transfer of prescriptions (eTP), My Health Record, eg via Shared Health Summary, Event Summary.
- We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
- In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
- your guardian, next of kin, emergency contact or responsible person
- other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
- your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
When, why and with whom do we share your personal information?
We sometimes share your personal information:
- with third parties who work with our practice for business purposes, such as allied health providers, accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
- with third parties for data collection. This information is de-identified to maintain patient confidentiality
- with other healthcare providers
- when it is required or authorised by law (eg court subpoenas)
- when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
- to assist in locating a missing person
- to establish, exercise or defend an equitable claim
- for the purpose of confidential dispute resolution process
- when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
- during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary).
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent. In the event of overseas travel, and you require medical treatment. Your travel insurance company may contact us with signed consent from you, to release medical information to ensure you receive prompt treatment.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms. Your medical records are stored in electronic format. When we receive records in paper format these are scanned into your electronic medical file and destroyed by an approved document destruction company. Radiology and pathology results are received in electronic format.
Our practice stores all personal information securely in electronic format and is protected by firewalls and passwords which is monitored by our IT department. All staff and contractors have signed confidentiality agreements to ensure your information is protected.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing. This can be sent to us via post to PO Box 4 Gosnells WA 6110 or emailed directly to our administration email email@example.com and our practice will respond within a reasonable time. We will respond to your request within 30 days of receiving your letter. Fees may apply.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to firstname.lastname@example.org please mark this to the attention of the practice manager.
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Please address any concerns either by post or email to HealthSense Medical Centre, PO Box 4 Gosnells WA 6110 (08) 9398 7388 or email@example.com your concerns will be addressed and a response will be provided within a minimum of 30 days
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992
Privacy and our website
Healthsensemc.com.au will act in accordance with current legislation and aim to meet current Internet best practice. During any visit to www.healthsensemc.com.au, the pages you see, along with the possibility of a cookie, are downloaded to your computer. The vast majority of Websites do this, as cookies provide the Website author certain benefits, for instance, like finding out whether the computer (and probably its user) has visited the Website before. This is done on second and future visits to the Website by checking to see, and finding, the cookie left there on the previous visit. If using cookies worries you (it doesn’t worry most people), then you should either set your browser preferences to reject cookies or leave www.healthsensemc.com.au.
When you supply any personal information to Healthsensemc.com.au, we have legal obligations towards you in the way we deal with that data:
- We must collect the information fairly: and
- We must let you know how we will use it; and
- We must tell you in advance if we decide to pass the information on to anyone else.
We will ensure that all personal information supplied is held securely, in accordance with the Personal Information Protection Act (PIPA).
Policy review statement