APPOINTMENTS & FEES 2019-03-06T12:48:55+00:00

APPOINTMENTS & FEES

FIND OUT MORE ABOUT APPOINTMENTS, FEES, RESULTS AND MORE

Any questions – Call Laura or any of the reception team.

Select the button below to be taken to the relevant information:

APPOINTMENT BOOKINGS
FEE INFORMATION
CALLING YOUR GP
AFTER HOURS & HOME VISITS
RESULTS & REMINDERS
CANCELLATION POLICY
PRIVACY & YOUR RIGHTS

OPENING HOURS

Monday – Thursday: 8:00am – 10:00pm

Friday: 8:00am – 6:00pm

Saturday: 9:00am – 5:00pm

Sunday: 10:00am – 5:00pm

Public Holidays: 10:00am – 5:00pm

Good Friday & Christmas Day: Closed

TO BOOK AN APPOINTMENT

Simply call our friendly HealthSense reception team on the number below or you can book your Doctor’s appointment online:

(08) 9398 7388

BOOK YOUR GP APPOINTMENT ONLINE

NEW PATIENT REGISTRATION

View the video for information regarding New Patient Registration

Please keep in mind:

  • We’ll make every effort to book you with your preferred time and Doctor
  • If your preferred Doctor is unavailable we will offer you a time with another Doctor
  • A longer consultation time may be needed if you have more than one health issue to discuss with your Doctor. If you are unsure please talk to our friendly reception team for advice.

If you require an interpreter,
please let us know.

Please call us if you are running late or unable to
attend your appointment
(08) 9398 7388

Emergencies will take priority, we’ll contact
you if there are delays.

FEE INFORMATION

Bulk billing

If you have a valid Medicare Card the majority of our services are Bulk Billed.

Some procedures may incur a fee including:

  • Medical for a Drivers Licence
  • Insurance reports
  • Pre-employment medicals
  • If Medicare doesn’t cover for that service.

You will be advised by reception staff at the time of booking.

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Schedule of fees

Our Fee Schedule is available at reception. Fees may vary due to the length and complexity of a consultation and are determined by the individual doctor.

Non Medicare patients are charged a fee determined by the Doctor.

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Allied health providers

Allied Health Providers may charge a fee.  Please check with reception for fees.

Please pay any outstanding fees on the day of consultation and can be made by Cash, EFPTOS, Cheque or Credit Card excluding Diners).

Workers Compensation

Workers Compensation patients please provide a claim number each time you present for a consultation. Any outstanding payments will have to be made by the patient for them to claim with the company insurer.

FOR QUESTIONS, APPOINTMENT BOOKINGS & LOCATION DETAILS

VISIT CONTACT INFORMATION

IF YOU NEED TO CALL YOUR DOCTOR

Please let our reception steam know if you would like to discuss a medical matter (and how urgently you require a response) with your GP over the phone by calling (08) 9398 7388. 

The Doctor’s at HealthSense Gosnells are available during normal surgery hours. If your Doctor is with a patient, a message will be taken and our reception staff will advise your GP of your call.  Your Doctor or reception staff will return your call.

AFTER HOURS

Our after-hours medical service is provided by The Australian Locum Medical Services (ALMS), please call 13 26 60.

HOME VISITS

Home visits can be made by prior arrangement only through reception and are at the discretion of your Doctor. Home visits are conducted within 10km range.

RESULTS

Getting Results of Test or Procedures:

Results of any kind will require an appointment.

Results are NOT given over the phone or to a third party.

Results are normally received within 2-3 working days.

REMINDER SYSTEM

We are committed to preventative care.  Your GP will seek your permission to be included on our reminder system.

We may issue you with a reminder notice, phone call, text message or email from time to time offering you Preventative Health Services appropriate to your care.

If you do not wish to be part of this system please advise your GP or Reception Staff.

FOR QUESTIONS, APPOINTMENT BOOKINGS & LOCATION DETAILS

VISIT CONTACT INFORMATION

CANCELLATION POLICY

If you are unable to attend a scheduled appointment, we request that you contact us to change or cancel your appointment time within a minimum of 24 hours before your scheduled appointment.

A fee will be charged for failure to attend your appointment or cancel at short notice.

PRIVACY POLICY

Your Medical Records are a confidential document.

It is the policy of HealthSense Gosnells to maintain security of your personal health information at all times and to ensure that this information is only available to authorised members of staff.

We abide by the National Privacy Principals available at www.oaic.gov.au/privacy-law/. If you require our privacy policy we will gladly supply upon request from our friendly reception team.

YOUR RIGHTS

If you are concerned about any aspects of the service you receive at HealthSense Gosnells, please address the Practice Manager or your Doctor to discuss your concerns.

You may prefer to write to us or use our suggestion box. We believe problems are best dealt with the practice. However, if you feel the need to discuss the matter outside the practice, you may contact The Medical Registration Board, AMA or Health and Disability Services Complaints Office.

FOR QUESTIONS, APPOINTMENT BOOKINGS & LOCATION DETAILS

VISIT CONTACT INFORMATION
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