Telehealth Available

Telehealth consults are available from Monday March 30 2020.  You can book an appointment time and one of our GP’s will call you back for a consult over the phone or by video consult.  Please phone: 8251 3885 for an appointment or book online.

Following recent Medicare funding changes to Telehealth consults – if you are a new patient, or existing patient who has not attended our practice in the last 12 months, an upfront fee will be required to be paid prior to your phone/telehealth appointment.

Patient Information

Home » Patient Information

Select from the list below to read the relevant information. If you have any further questions please call reception on (08) 8251 3885

Monday – Friday – 8:00am – 6:00pm
Saturday – 8:00 am – 4:00pm
Sunday – 9:00am – 4:00pm
Public Holidays – 9:00am – 1:00pm
Christmas & Good Friday – Closed

Simply call our friendly HealthSense reception team on the number below or you can book your Doctor’s appointment online.

(08) 8251 3885

 

Please keep in mind:

We’ll make every effort to book you with your preferred time and Doctor.

If your preferred Doctor is unavailable we will offer you a time with another Doctor.

A longer consultation time may be needed if you have more than one health issue to discuss with your Doctor. If you are unsure please talk to our friendly reception team for advice.

  • If you require an interpreter, please let us know.
  • Please call us if you are running late or unable to attend your appointment on (08) 8251 3885
  • Emergencies will take priority, we’ll contact you if there are delays.

Bulk billing

We offer the majority of our services as a Bulk Billing Practice for Standard Medicare Consultations. Some Procedures may incur a Fee – you will be advised by reception staff at the time of booking.

What can’t you claim through Medicare

The following services cannot be claimed through Medicare:

  • Insurance reports
  • Insurance medicals
  • Commercial/heavy vehicle licences
  • Pre-employment medicals.

Please check with reception staff regarding these fees.

Schedule of fees

Our Schedule of Fees can be obtained from our reception staff.

Allied health providers

Allied Health Providers may charge a fee. With a GP Care Plan referral from your doctor you may be entitled to a rebate.  Please check with reception for fees.

Please let our reception staff know if you would like to discuss a medical matter (and how urgently you require a response) with your Doctor over the phone by calling (08) 8251 3885.

The Doctors at HealthSense are available during normal surgery hours. If your Doctor is with a patient, a message will be taken and our reception staff will advise your Doctor of your call. Your GP or reception staff will return your call.

After Hours

Our after-hours medical service is provided by 13SICK ( 13 74 25)

Home Visits

Home visits can be made by prior arrangement with reception and at the discretion of your Doctor. Home visits are conducted within 5km range.

Results

Abnormal or non-urgent results – These will require an appointment with your doctor.  We do not give results over the phone or to a third party.

Normal results – Will be given to the patient at the request of the doctor, either over the phone or in writing. (Results will only be discussed with your doctor).

Urgent results –  We advise you to arrange a follow up appointment to see your doctor.

 

Reminder System

We are committed to providing you with preventative healthcare. We will seek your permission to be included on our reminder system.

We may call, text or email you from time to time offering you Preventative Health Services appropriate to your care.

If you do not wish to be part of this system please advise your Doctor or Reception Staff.

If you are unable to attend your scheduled appointment, please contact us at least 24 hours before. A fee will be charged for failure to attend your appointment or cancellation at short notice. Our Allied Health Providers have a nonattendance fee where a cancellation call has not been provided to them giving 24hour cancellation notice. If a genuine emergency has prevented last minute attendance please discuss with the practice manager for consideration to waive this fee.

Privacy

Your Medical Records are a confidential document.

Read our Privacy Policy here.

It is the policy of HealthSense Golden Grove to maintain security of your personal health information at all times and to ensure that this information is only available to authorised members of staff.

We abide by the National Privacy Principals available at www.oaic.gov.au/privacy-law/. If you require our privacy policy we will gladly supply upon request from our friendly reception team.

Your Rights

We take your concerns, suggestions and complaints seriously. If you have a problem or concern regarding any aspect of our services, please feel free to contact your Doctor or our Practice Manager on (08) 8251 3885 or email goldengrove.pm@healthsensemc.com.au

If you feel the need to discuss the matter outside the practice, you may contact Health and Disability Services Complaints Commission in South Australia on (08) 8226 8666 or 1800 232 007

Our goal to assure the community that the quality of care delivered by health care services in South Australia is to the highest possible standards.

Download our New Patient Registration Form

View the video for information regarding Online New Patient Registration

Connect With Us