APPOINTMENTS & FEES
FIND OUT MORE ABOUT APPOINTMENTS, FEES, RESULTS AND MORE
Any questions – Call Lel Hill or any of the reception team.
Select the button below to be taken to the relevant information:
OPENING HOURS
Monday – Friday
8:00am – 6:00pm
Saturday
8:00am – 4:00pm
Sunday
9:00am – 4:00pm
Public Holidays
9:00am – 1:00pm
Christmas Day & Good Friday
Closed
TO BOOK AN APPOINTMENT
Simply call our friendly HealthSense team on the number below or you can book your GP appointment online:
(08) 8251 3885
Please keep in mind:
- We will make every effort to accommodate your preferred time and Doctor
- If unavailable we will offer you a time with another Doctor
- New patients – Please arrive 10 minutes early to fill in New Patient Registration form or print out the form, fill in and bring along to your appointment – New Patient Registration form (90kB PDF)
- If you have more than one health issue to discuss with your Doctor you may require a longer consultation time. If you are unsure please talk to our friendly reception team for advice.
If you require an interpreter,
please let us know.
Please call us if you are running late or unable to
attend your appointment
(08) 8251 3885
Emergencies will take priority, we will contact
you if there are delays.
FEE INFORMATION
Bulk billing
We offer the majority of our services as a Bulk Billing Practice for Standard Medicare Consultations. Some Procedures may incur a Fee – you will be advised by reception staff at the time of booking.
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What can’t you claim through Medicare
The following services cannot be claimed through Medicare:
- Insurance reports
- Insurance medicals
- Commercial/heavy vehicle licences
- Pre-employment medicals.
Please check with reception staff regarding these fees.
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Schedule of fees
Our Schedule of Fees can be obtained from our reception staff.
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Allied health providers
Allied Health Providers may charge a fee. With a GP Care Plan referral from your doctor you may be entitled to a rebate. Please check with reception for fees.
FOR QUESTIONS, APPOINTMENT BOOKINGS & LOCATION DETAILS
IF YOU NEED TO CALL YOUR GP
Please let our reception staff know if you would like to discuss a medical matter (and how urgently you require a response) with your Doctor over the phone by calling (03) 8251 3885.
The Doctor’s at HealthSense are available during normal surgery hours. If your Doctor is with a patient, a message will be taken and our reception staff will advise your Doctor of your call. Your GP or reception staff will return your call.
AFTER HOURS
Our after-hours medical service is provided by GP @ your door,
please call 1800 473 278.
HOME VISITS
Home visits can be made by prior arrangement with reception and at the discretion of you Doctor. Home visits are conducted within 5km range.
RESULTS
Abnormal or non-urgent results – These will require an appointment with your doctor. We do not give results over the phone or to a third party.
Normal results – Will be given to the patient at the request of the doctor, either over the phone or in writing. (Results will only be discussed with your doctor).
Urgent results – We advise you to arrange a follow up appointment to see your doctor.
REMINDER SYSTEM
We are committed to providing you with preventative healthcare. We will seek your permission to be included on our reminder system.
We may call, text or email you from time to time offering you Preventative Health Services appropriate to your care.
If you do not wish to be part of this system please advise your Doctor or Reception Staff.
FOR QUESTIONS, APPOINTMENT BOOKINGS & LOCATION DETAILS
CANCELLATION POLICY
If you are unable to attend your scheduled appointment, please contact us at least 24 hours before.
A fee will be charged for failure to attend your appointment or cancellation at short notice.
Our Allied Health Providers have a nonattendance fee where a cancellation call has not been provided to them giving 24hour cancellation notice. If a genuine emergency has prevented last minute attendance please discuss with the practice manager for consideration to waive this fee.
PRIVACY POLICY
Your Medical Records are a confidential document.
It is our policy to maintain the security of your Personal Health Information at all times and to ensure that this information is only available to an authorised member of staff and will not be passed on to any third party without your written consent.
We abide by the National Privacy Principals available at www.oaic.gov.au/privacy-law/privacy-act/australian-privacy-principles. If you require our privacy policy we will gladly supply upon request from our friendly reception team.
YOUR RIGHTS
We take your concerns, suggestions and complaints seriously. If you have a problem or concern regarding any aspect of our services, please feel free to contact your Doctor or our Practice Manager on (08) 8251 3885 or email pm@healthsensemc.com.au
If you feel the need to discuss the matter outside the practice, you may contact Health and Disability Services Complaints Commission in South Australia on (08) 8226 8666 or 1800 232 007
Our goal to assure the community that the quality of care delivered by health care services in South Australia is to the highest possible standards.
Lel Hill – Senior Receptionist.
FOR QUESTIONS, APPOINTMENT BOOKINGS & LOCATION DETAILS